Refund & Return Policy

At Sapphire Cart, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund & Return Policy outlines the terms under which you may return or exchange products purchased from our website, as well as the process for obtaining refunds. By purchasing from our store, you agree to the terms outlined below.


1. Eligibility for Returns

  • Products may be returned within 7 calendar days of receipt if they are defective, damaged during shipping, or incorrect.

  • To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

  • Products that have been used, damaged, or altered by the customer are not eligible for return.

  • Customized, personalized, or sale items may not be eligible for return unless otherwise stated.

2. Refunds

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Upon receipt and inspection of the returned item, refunds will be processed within 7–10 business days.

  • If the return is due to a defective or incorrect product, return shipping costs will be covered by Sapphire Cart.

  • Returns due to change of mind or incorrect ordering by the customer will require the customer to bear return shipping costs.


3. Exchanges

  • Exchanges may be requested for the same or equivalent products.

  • Items must remain in their original condition with all packaging and labels intact.

  • Shipping charges for exchanges will be determined based on the circumstances and may be shared between the customer and the store.

  • To request an exchange, please contact our support team with your order number and product details.


4. How to Initiate a Return or Exchange

To initiate a return or exchange:

  1. Contact our customer support team at: support@sapphirecart.pk

  2. Provide your order number, product name, and reason for return or exchange

  3. Follow the instructions provided by our team for returning the item


5. Exceptions & Limitations

The following items are not eligible for return or refund:

  • Customized or personalized items

  • Products purchased on sale or at a discounted rate (unless defective)

  • Products damaged due to misuse, improper handling, or neglect


6. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Email: support@sapphirecart.pk
Customer Support Hours:  24/7


7. Additional Notes

  • We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date.

  • By purchasing from Sapphire Cart, you acknowledge and agree to this policy.